Business Development Operations Associate
👋🏻 Hi! We’re Hive Health
About us
Hive Health is on a mission to provide the best-in-class health plans for small-medium businesses (SMBs) in the Philippines. We offer comprehensive, hassle-free digital health insurance plans through our all-in-one platform. Founded at Harvard and Stanford and backed by top global investors such as Y Combinator, this award-winning startup is revolutionizing access to quality, affordable healthcare for millions of Filipinos, one SMB at a time.
About the Role
As a Business Development Operations and Analytics Associate, you will play a critical role in supporting Hive’s mission of making quality healthcare accessible to more Filipinos. This is a backend-focused role where you will manage key operational processes, maintain and optimize CRM systems, and support the Business Development team in delivering data-driven strategies and process improvements.
This is a hybrid role based in Metro Manila, Philippines, subject to change based on business needs. While most work may be accomplished remotely, you must be able to commute to our office in the Ortigas area at least once per week, as needed.
Responsibilities
As a BD Operations & Analytics Associate, your areas of responsibilities include:
- Lead the organization, implementation, and optimization of CRM workflows, dashboards, reports, and templates that will equip the Business Development team to manage and close leads in an effective and scalable manner.
- Perform regular hygiene checks to make sure that all CRM Objects are accurate, updated, and organized. Maintain the internal CRM Playbook and other helpful guides.
- Collaborate with the Business Development and Marketing teams in CRM-related initiatives such as refining lead scoring, and reactivating cold leads.
- Research on Sales Operations best practices, incorporate team feedback, and recognize data trends of decision makers to optimize lead generation processes.
- Assist the Business Development team in onboarding tasks to ensure timely and seamless account enrollment.
- Provide administrative and operational support for the Business Development team as needed.
Qualifications
- Bachelor’s degree in Business Management, Marketing, Data Analytics, Management Information Systems, Industrial Engineering, or a related field.
- 1-2 years experience in a sales operations, CRM management, or similar role.
- Proficiency in CRM tools (e.g., HubSpot, Salesforce, Zoho, or similar) is highly preferred.
- Strong organizational skills with a keen eye for detail.
- Analytical mindset with the ability to arrive at data-driven insights and troubleshoot problems.
- Excellent communication skills and a collaborative attitude.
Benefits & Perks of Joining Hive
- Be part of a founding team transforming healthcare in the Philippines and beyond
- Comprehensive healthcare benefits (we practice what we preach!)
- Hybrid work flexibility and paid time off
- Career development and mentorship
- Access to global tech and advisory support from Harvard, Stanford, and more